Another surprise happened yesterday, I got a mail from the Marketing dept. in Boubess group
(the group behind café de flore, Bob's, Kaiten, Napoletana, The met etc...) because they stumbled upon this post where I mentioned at the end something about "the shitty service in café de flore", it was about something that happened with my friend, and it was really unacceptable, won't go into details, but she'd already taken contact with them, and the problem was solved. But I was very pleased to read this email, and to see that customer service in Lebanon is getting better and better, serious companies are trying their best to please their customers, listen to their complaints and improve their services.
Great reactions from ABC and Boubess group.